Wrapped By Alice Wholesale FAQs

Becoming a Wholesale Customer

Discover what you can expect as a Wrapped By Alice wholesale customer
Including how to register, and place your first order!
Looking for the T&Cs? They can be found here.

Wholesale FAQs

Who Can Become a Wrapped By Alice Wholesale Customer?


Firstly, you must be representing a business planning to sell my products to your customers. Wholesale accounts will not be granted to individuals looking to buy products for themselves or their friends and family.

A Shared Ethos

Secondly, and just as importantly, our businesses should share a similar ethos; e.g. if your shop sells a lot of mass produced or plastic-based products, then the fit might not be quite right.

No Third Party Sellers

Finally, online businesses are welcome to apply, providing that you operate your own website, rather than selling through a third party marketplace, such as ebay or amazon.

Registering as a Wholesale Customer

You can register as a Wrapped By Alice wholesale customer in two easy steps.

  1. Go to the My Account page, click on Register, then enter and submit your details.
  2. Then drop an email to wholesale@wrappedbyalice.co.uk, letting me know:
    • The email address which you used to create your account.
    • A bit about your business; ideally including a link to your website. If that’s not possible, then links to your socil media would be a great alternative.

Within the next 24 hours I will send confirmation, via your registered email address, of your wholsale customer status; if you have not been successful, I will explain why. If wholesale status is granted, then next time you log into your account, you will have full access to the wholesale range and pricing, and you’ll be ready to place your first order!

The Wholesale Range

My wholesale range comprises of a limited selection of my entire retail inventory; create your wholesale account to discover which products are available direct to you as a retailer.

Product Information

Detailed information regarding each product can be found within the Description of each listing. However, if you’re after just the key facts – e.g. size, recycled content, etc – these details can be found under the Additional Info tab of each listing.

Wrapped By Alice is an eco-friendly business, using only recycled papers; as such there, can be natural variances in colour and texture between products. I believe this adds to the beauty of the items, and is also a mark of their eco credentials.

It’s worth noting that kraft paper is very sensitive to light, and should therefore not be displayed in full sunshine, as it will bleach.

Minimum Order

Minimum order value is £100.00 (exc. P&P). Certain products also have minimum quantity restrictions. The wholesale discount will not be applied to your cart until these minimums have been met.


Wholesale pricing is shown on each item, alongside the product’s RRP.

Wholesale prices are not reflected in your basket, until the minimum order value of £100.00 is reached.

VAT is not applicable, as I am not VAT registered.

Further percentage discounts are applied to certain products, once minimum order quantities are met.

Stock Status

In Stock

Each listing will show how many of a product is ‘In Stock’ – this is how many units of that product are available immediately.

On Back Order / Can be Back-Ordered

When this appears on a listing, it means that there may not be stock of this product immediately available. However, it does mean that I can produce more inventory quickly, in order to fulfill your order in a timely manner (usually within 2 weeks).

Out of Stock

This means that a product is unavailable, and it may be some time before it is restocked. If there are products which you are particularly interested in, but are showing as ‘Out of Stock’, it’s always worth messaging me to see if I can get it restocked for you.


Payment is via Stripe. Payments using Stripe use a tokenisation process. This ensures that Wrapped By Alice operates in a PCI-compliant way. Your order will not be processed until full payment has been made.

Lead Times

In normal circumstances, dispatch from date of ordering will take two to three weeks.

However, lead times will vary depending on the contents of your order, and the volume of orders I’m experiencing at the time (e.g. between September and November you can expect longer lead times). Priority will be given solely on a first come, first served basis; I will not begin work on any order until payment has been made.

I will be in touch within 24 hours of your order being placed, to discuss your individual dispatch date.

Product Images

Once you’ve placed your first order, I will provide you with access to an online folder, which contains product images for my entire wholesale range. You can use these images for your website listings and promotions.

Packaging and Packing

As standard, my products are sent without any additional packaging. However, I am happy to package certain items – such as greeting cards – in clear biodegradable sleeves, if you’d prefer. I’ll be in touch to discover your preference, once your order has been placed.

Wrapping paper sheets are sent flat as standard, rather than folded or rolled. If you have a particular preference, please discuss with me before placing your order.

If my customers are happy for me to do so, I do reuse plastic packing materials, such as air pillows. These have either been donated to me, or have arrived unexpectedly with orders from my own suppliers. I would rather get maximum use out of them, before they were recycled, and encourage you to reuse them too! They also have the bonus of being lightweight, which helps to reduce the carbon footprint of my international orders.

Shipping and Customs

P&P for all UK orders, regardless of size, is a flat fee of £10.00.

International orders are also welcome. P&P for these orders will be automatically calculated based on the specific contents of your cart, and will be considerably higher than the UK charge.

All orders are dispatched from Sheffield, England. I don’t work exclusively with any one particular courier, but wholesale orders will always be sent via a fully tracked service.

Customs charges on international orders (including EU orders) are the responsibility of the retailer, and I am not able to predict what these charges may be.

If duties are owed they will be charged in the destination country, and your order will not be released until they have been paid. You should be able to get guidance from your domestic customs service as to what charges to expect.

Delivery Times

UK orders should arrive within 1 to 3 business days of dispatch. International orders should arrive within 3 to 7 working days of dispatch. However, these times are not guaranteed, and can be affected by a number of external factors, such as peak times and customs delays.

It is also worth noting that delivery times, particularly for international orders, are likely to be affected by the Covid 19 pandemic. Due to the unpredictable, and rapidly evolving situation, please bear in mind that delivery of your order could be unexpectedly, and substantially, delayed.


You can make a request for a return or exchange within 5 working days of receiving your order.

Other than in the case of damaged goods, all products must be returned in their original condition and packaging, and at your own cost, as the retailer. Once I receive the goods, I will issue a refund or exchange, as requested.


You can request cancellation of an order you’ve already placed. However, if production is already in progress, cancellation of the order will incur a fee of up to 50% of the total value of the order. A refund of the remaining amount will be issued via Stripe.


Every reasonable effort will be made to ensure exclusivity when requested. However, due to the nature of online purchasing, it may not always be possible to fully guarantee this exclusivity.

The Legal Stuff

Please view my offical Wholesale Terms and Conditions before placing your order.

Please see my separate Privacy Policy for details of how I deal with your personal information.

Still got questions? Contact me!