FAQs

Below is a list of all the questions I could think of that you might have. If I’ve missed anything out, please do just get in touch, or check out my other info pages: Cookies; Delivery & Returns; Payment; Privacy.

What Payment Methods Do You Accept?

PayPal

Payment can be made via PayPal. PayPal accepts all major credit and debit cards, and a PayPal account is not required in order to make your purchase. PayPal provides a secure and independent transaction service, and your consumer rights are protected under PayPal Buyer Protection, for extra peace of mind.

Stripe

Payments via Visa, MasterCard, American Express and Discover credit and debit cards can also be made via Stripe. Payments using Stripe use a tokenisation process. This ensures that Wrapped By Alice operates in a PCI-compliant way.

How Do I Know My Transaction Will Be Secure?

The Wrapped By Alice website uses Secure Socket Layer (SSL) technology. Payments can be made via PayPal or Stripe – both independent, secure, PCI compliant organisations.

Please see my Payment page for more detailed information.

How Long Will It Take You To Process My Order

All orders are dispatched within 1 to 2 business days.

How Long Will Delivery Take?

This will depend on a number of factors such as your location, and the delivery method you choose, as well as somewhat unpredictable elements, such as adverse weather conditions or increased customs checks.

Please see my Delivery and Returns page for detailed information, and do get in touch if you have any questions or concerns.

Can I Return An Item?

Yes, I accept returns, exchanges and cancellations.

Contact me within: 14 days of delivery

Ship items back within: 21 days of delivery

Request a cancellation within: 2 hours of purchase

Custom Orders

Custom or personalised orders, including cards to which I have added a greeting message upon your request – e.g. ‘Happy Birthday’ – cannot be returned or exchanged, unless damaged or defective upon delivery.

Conditions of Return

Unless the item is damaged or faulty, buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Safe return of the item, or proof of posting (whichever is supplied first) is required before a refund can be made.

Damaged or Faulty Items

Providing proof can be supplied of a damaged or faulty item – photographs and written explanation – you will not be required to post the items back, before receiving your refund.

What If I Have A Question About My Order?

Just get in touch, I’ll always be very happy to help!

What Makes Your Products Eco-Friendly?

Recycled Materials

I use recycled materials in all of my products – all paper and card stock used is between 80% – 100% recycled. Also, apart from my kraft stickers, all raw materials are produced within the UK or EU, keeping air miles to zero.

If you click on the ‘Additional Information’ tab on each of my product pages, you will find the exact eco credentials of that item.

Water-Based Inks and Paints

Where possible I use only water-based inks and dyes in the printing of my products. A small proportion, however, do require oil-based inks, which I use sparingly in some of my hand-printed items.

Bio-Degradable Packaging

Wherever possible I use eco-friendly, bio-degradable packaging.

Presentation Packaging: where available, and if suitable for purpose, I always use corn starch presentation sleeves, rather than their cellophane counterparts. Product information is always printed on recycled materials.

Postage Packaging: I purchase only mailing containers made from cardboard, which are all 100% recyclable. I also use recycled paper packing materials. Where I do use plastic packaging, such as jiffy bags, or air pillows, this is in an effort to reuse this type of packaging which my suppliers’ orders often come in.

Are All Your Products Handmade?

The vast majority of my products are printed entirely by hand, by myself, at my home studio in Derbyshire, England.

A small proportion of my wrapping paper and cards are printed by a local printing firm, using artwork produced from my original hand printings. As a rule, you’ll know which these are as they are cheaper in price!

Do You Accept Custom Orders?

Some of my products can be customised; if so, you’ll be asked to select which options you would like before adding the item to your cart.

How Do You Use My Data?

I collect certain types of data from visitors and customers, which I use for a number of legitimate purposes; to find out more please browse my Privacy Policy.

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